Sometimes I write about customer experience and new FullStory features on the Foreward (the FullStory blog).
From 2013 to 2017, I wrote about web performance and technology for Rigor.
While working with Rigor, I wrote a set of technical documentation for the application and managed the Knowledge Base at help.rigor.com.
I've worked as a technical editor on two Wiley publications:
Marketing Automation for Dummies, 14 April 2017
Account-based Marketing for Dummies, 25 April 2016